Com-Waves

Wireless Solutions

Com-Waves is a Wireless Internet Service Provider (WISP) located in Cedar Rapids, Iowa. Com-Waves currently provides High Speed Wireless, web hosting, co-location, email services and more to the residents of eastern and central Iowa.

Please contact us at: (toll-free) 888-211-1664
if you have any questions for us.

Com-Waves is working towards providing high speed internet access to those areas without any high speed options. Please contact us if your area is in need of broadband services!

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Email

How do I get an email account?
You will need to call us to set up an account. If you currently have internet service with us, you are entitled to at least 2 email accounts.

How do I access my email?
There are 2 ways to access your email
1. Webmail- you can access your email anywhere that has an internet connection using webmail. To get to the home page, you will go type one of the following address into your search bar; mail.com-waves.com, mail.coggonia.net, mail.com-linkdm.com, mail.pcsis.net. After you reach the login page, you will enter your username, and password.
2.The mail program of your choice may be used. Examples are: Outlook Express, Microsoft Outlook, Thunderbird, Eudora, etc.

How do I set up Outlook, Outlook Express?
Click Here for instructions.

What Mail Servers am I using?
The incoming mail (POP3) & outgoing mail (SMTP) servers are as follows:
All locations: mail.com-waves.com
Also available:
Burlington: mail.linkiowa.com
Coggon: mail.coggonia.net
Cumming: mail.com-linkdm.com
Des Moines/Urbandale: mail.com-linkdm.com
Muscatine: mail.pcsis.net


How can I change my password for email?


To change your email password, there are two methods:
1)Call our office and request the change
2)log on to our webmail at http://mail.com-waves.com (mail.pcsis.net, mail.com-linkdm.com, mail.linkiowa.com, etc) and login with your current email address and password. Choose 'Options and Styles' drop down box, and choose 'Password'. Retype your password here.


Why do I get an error when trying to receive email messages?
Why do I get an error when trying to send email messages?

Click Here for solutions.

Why am I not receiving emails from a particular (or several addresses)?
If you think you should be receiving emails from a particular address, please email support@com-waves.com with the following information: your email address, the email address you are expecting, approximate dates/times when you expected messages.
We will look through our server logs to trace if there was any activity from the addresses you requested. Often times faulty spam detection, virus detection, or a full email box are the causes of unreceived email.


Why are my emails to particular addresses not received?
If you are sending messages, but they aren't received, please email support@com-waves.com with the following information: your email address, the email address you are sending to, approximate dates/times when you expected messages. Usually faulty spam detection, virus detection, or a full email box are the causes of unreceived email.


Why are legitimate emails caught by spam filters?
These days, spammers are working harder than ever. Usual detection of spam consists of finding addresses normally used for spam, and creating spam definitions from emails received from those addresses. However, spammers have been sending legitimate emails through some of these addresses, and because of this, spam filters are mistakenly seeing legitimate emails as spam. Spam detection companies are constantly updating their filters, and fighting off new methods of spam attacks.


I get the error message "550 Not Local Host not a Gateway" when sending email. Why?
We require SMTP authentication when sending through our mail servers. A checkbox needs to be checked within your email program (ie. Outlook Express). Click here for instructions.